BrighTex Bio-Photonics

Quality Assurance Customer Support Engineer

QA & CS engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. Assessing system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.) Addressing customer Inquiries and concerns regarding the company's products. In addition, the Customer support engineer will focus on providing demos on products, for prospective clients.
Quality Assurance
Review of application requirements.
Preparation and Execution of test cases.
Reporting defects.
Preparation of test reports.
Plan, create and manage the overall Quality Planning strategy.
Prioritize and manage the workflow and workload.
Test current products and identifying deficiencies.
Suggest solutions to identified product problems.
Identify quality assurance process bottleneck and suggest actions for improvement.
Customer support
Install and configure computer applications.
Basic knowledge in computer systems and maintain and resolve issues related to computer networks.
Configure operating systems.
Diagnose, troubleshoot, and resolve the issues logged by the customers by communicating in a formal manner about the issues in a detailed fashion so that the customer understands the problems.
Should possess the ability to learn and work on changing and emerging technologies.
The first point of contact for clients for issues concerning the software product systems and equipment.
Ensure proper logging of all issues. Keep track of issues logged by the customers until they are resolved by adhering to the agreed timelines.
To resolve complex problems, support engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
Follow standard procedures of the organization to resolve issues by escalating them to the relevant internal departments.
Provide accurate feedback to customers promptly.
Following up with the clients to make sure the BTBP systems & applications are functioning properly after troubleshooting.
Training and demonstrating how to use the software product.
Education: 1st class B.Tech in any stream.
1 + year of hands-on QA experience, writing test requirements, test cases, execute test cases and generating test reports will be an added advantage.
Use critical thought and rational inquiry.
Apply basic and fundamental knowledge in product certification.
Proficiency in Manual and Automation Testing tools.
Programming knowledge[This depends on whether a Black Box or a White Box testing methodology is used].
Excellent analytical & logical skills in identifying root causes in a product.
Good knowledge in SDLC, STLC, QC & QA.
Superior problem solving, technical passion and strong communication.
Basic Networking Knowledge.
Verbal Communication, Operating Systems.
Customer Service, Focus on Product Quality.
Product Demonstration and Presentation skills.
Great interpersonal and communication skills.
Should be ready to work in any shifts.
Variety of different testing techniques such as UI Testing, Automated Testing, Test Driven Development Strategies and User Acceptance Testing.
Critical thinker and problem - solving skills.
Team player.
Good time - management skills
Please mention that you come from TestForThem when applying for this job.

Posted 3 months ago

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